Application Support

Job Description:

Required Skills:

• Tier2 Support.
• Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call.
• Analyst mindset.
• Debug issue and identify right team to fix it.
• Problem Solving Steps.
• Understand Architecture and debug the code (not expected to fix code).
• Should be able to make config updates.
• Proactive incident management and health check.
• Example: need any new alerts / triggers?
• Development and Release participation.
• Define non functional requirement.
• New Operational requirement needs. 
• Release readiness participation.

Goal of T2:

• Reduction in MTTR and number of incidents.
• Should have good understanding of Java and ELK.