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Application Support
VDart
Alpharetta, GA
Description
Job Description:
Required Skills:
Tier2 Support.
Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call.
Analyst mindset.
Debug issue and identify right team to fix it.
Problem Solving Steps.
Understand Architecture and debug the code (not expected to fix code).
Should be able to make config updates.
Proactive incident management and health check.
Example: need any new alerts / triggers?
Development and Release participation.
Define non functional requirement.
New Operational requirement needs.
Release readiness participation.
Goal of T2:
Reduction in MTTR and number of incidents.
Should have good understanding of Java and ELK.
Key Skills
Java
ELK
Problem Solving
Education
Any Gradute
Apply Now
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Posted On:
Few Days Ago
Experience:
5+
Openings:
1
Category:
Application Support
Tenure:
Full-Time
Apply by cover letter
Cover Letter Text