Application Support engineer

Description:
• 8-10 years' experience as Application Support engineer/ProdOps engineer
• Experience in Incident management at L3 level for JEE stack-based web application, mobile applications.
• Expert in troubleshooting the production issues through appropriate log analysis (App logs, infra logs).
• Experience in using ELK stack, knowledge of query language to troubleshoot Oracle DB specific issues.
• Ability to document issues, remedies/solutions, RCAs and perform regular problem management activities.
• Experience in coordination, communication with other stakeholders L4 teams, other support teams).
• Knowledge of scripting languages to perform Service
Operations specific automations.
• Experience in ServiceNow for incident management, Problem Management.
• Strong desire to find ways to improve solutions, systems, and processes and capable of enforcing processes and procedures
• Highly motivated, excellent team player, also able to work autonomously.