Description

This resource should have the following skills and experience:

 

  • 10+ years of experience in level 2 software customer support role, to include managing a team of technical software support engineers
  • Experience in managing and planning customer support tasks and delegating tasks to team members.
  • Experience onboarding customers in a software environment.
  • Ability to maintain plan/schedule/resource allocations for the team and customers
  • Solid working knowledge of deploying and debugging RESTful webservices is required
  • Knowledge of n-tier systems, how to diagnose system alerts, ability to understand a complete deployment architecture in order to diagnose problems is required
  • Working knowledge of debugging SOAP web services is desirable.
  • Coding knowledge of C#/.net is desirable

Key Skills
Education

Any Graduate

Back To Jobs