Application Support

Application Support will be responsible for:

Attend daily / weekly conference calls as and when required

Respond to in person, email, IM and telephone to all technical queries for the production environment

Strong focus on ownership of issues from their reporting to their resolution

Provide day-to-day production support services for Custom Applications / Reports

To provide product support and ensure smooth operation of the systems

Knowledge of Operating Systems, Middleware, DB , Webservers, batch control

Support assigned systems and / or projects through broad conceptual understanding of capabilities and direction of technology, coupled with an in - depth knowledge of the technology required and the needs of business environment

Anticipate customer needs, and effectively communicate in a manner consistent with the audience

Utilize outstanding analytical and diagnostic skills when dealing with complex issues and uncertainty, and make sound decisions quickly while carefully evaluating risks and alternatives before taking action

Must have requirements:
Linux / UNIX environment – very comfortable managing Unix environment

DB – Oracle DB and SQL DB