Application Support & Maintenance Support Lead

Application Support & Maintenance Support Lead

Dublin,Ireland

Contract

Skills

Analytical

SQL 

Application Support & Maintenance Support Lead

Very good communication with client handling experience

Strong hands on production support project, process

Should be able to understand ticket requirements and perform corrective action, Push backs when required

Should be able to work as an individual contributor

Should be aware of production support related roles and responsibilities

Willingness of owning application level 3 support related activities

Should be hands on  familiar with production support specific tools  e.g  Monitoring - AppDynamics, Splunk, Logic Monitor, Grafana, Datadog etc  Issue tracking - ServiceNow, Jira, BMC remedy etc. KB - Confluence, any repository

Technical hands-on - SQL, Analytical skills,

Hands-on on any programming language

Good to have Insurance domain exp