Application Support OR Production Support

Job Code : EWC - 864

·Experience to work on 24x7 shift model.

·Experience in handling customer calls / Cisco Finesse Agent.

·Exposer to basic infrastructure components.

·Experience in Service Now Ticketing tool.

·Understanding incident correlation products like big panda.

·Exposure on Monitoring both manual and tool based and experience on ticketing activities

·Managing and first level troubleshooting by following knowledge articles.

·Updating and maintain knowledge articles.

·Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, troubleshooting DNS & DHCP issues.

·Good communication skills with ability to communicate effectively with technical and non - technical issues with colleagues at all levels within and outside organization