Application Support Specialist

Responsibilities

● Responsible for monitoring and responding to open ckets submi ed

through an incident management system

● Priori ze and handle service requests and incidents according to SLA.

● Iden fy opportuni es for process improvement and contribute to

departmental initiatives

● Responsible for improving and documen ng the processes around

application support

● Applica on administrator to configure / setup the data or processes for

application implementation.

● Develop scripts works with team to automate repeatable manual tasks (if any)

● Perform data maintenance / patching for various system whenever needed.

● Perform data extrac on based on user request.

● Develop reports for repe ve data extrac on request or requests by user.

● Work with vendor to troubleshoot and resolving the issue.

● Handle business month end ac vi es or emergency support as required

● Resolve system problems during non-business hours or backlogs by providing

off-hours support as needed

Requirements

● Must possess at least Bachelor Degree in Informa on Technology or related.

● Minimum 3 years experience as Application Supporter or Report builder.

● Excellent SQL skills for IBM DB2 and MS SQL database.

● Worked on Crystal Report or Power BI is added advantage.

● Ability to explain complex ideas to those with limited IT and systems knowledge

● Good verbal and wri en communica on skills

● Listening ability and pa ence

● Good customer service and rela onship management experience.

● Independent and able to work in team.

● Self-learn ability