Applications Administrator

Day-to-day Job Responsibilities

Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests.

Document incidents in Freshdesk, NCSS systems and manage escalation processes as needed.

Communicate directly with the team, internal customers & stakeholders, vendors, and subcontractors to resolve issues

Engage and escalate issues with team members when critical/time sensitive support and resolution is needed.

Onboard and train new users on the Transport Tool.

Analyze and document existing processes and functionality and brainstorm ways to continuously improve the system.

Skills And Experience

iCIMS Field - Skills, Experience and Qualifications

High-level Qualifications

A successful Systems Support Specialist will have the following or equivalent experience:

Bachelors in Computer Engineering, Computer Science, Telecommunications, or a related field.

Strong interpersonal skills with the ability to effectively communicate among departments to understand their needs and solve their problems.

Growth mindset: Proven ability to quickly learn new concepts, processes, software and development ideas.

Experience as a Transport Specialist, Fiber Designer, Systems Engineer, Software Engineer, System Administrator, and/or Support Engineer