Applications Systems Analyst

About the job

Job Title: IT - Applications Systems Analyst

Job Description: As an Application System Analyst - Payments with Enterprise Payments Team at Hilton, you will be a crucial part of our support team, providing frontline technical support to hotels and internal users regarding payment transactions. Your role will involve collaborating with internal application teams to diagnose and resolve payment-related issues swiftly and efficiently.

Key Responsibilities:

• Frontline Support: Provide responsive and high-quality technical support to hotels and internal users regarding payment transactions, addressing inquiries, troubleshooting issues, and ensuring timely issue resolution.

• Issue Diagnosis: Collaborate with internal application teams to analyze and diagnose payment-related issues, identifying root causes and potential solutions.

• Issue Resolution: Work diligently to resolve payment-related issues, applying technical expertise and problem-solving skills to ensure a smooth and efficient resolution.

• Communication: Maintain clear and effective communication with hotels and internal teams, keeping stakeholders informed of the status of issues and resolutions.

• Documentation: Create and maintain detailed records of support requests, issue resolutions, and troubleshooting procedures, contributing to a knowledge base for future reference.

• Technical Skills: Utilize technical skills, including MySQL and Splunk, to analyze and interpret payment data and logs for issue resolution.

• Escalation: Escalate complex issues to senior support personnel or development teams as needed, ensuring prompt and effective resolution.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• Strong technical aptitude and problem-solving skills.

• Excellent communication and interpersonal skills for effective client interactions.

• Proficiency in MySQL and Splunk for data analysis and log interpretation.

• Ability to collaborate with internal teams to diagnose and resolve technical issues.

• Knowledge of payment processing systems and protocols is a plus.

• Proven ability to work in a fast-paced environment and manage multiple tasks simultaneously.