Description

Job Description

 

  • Contribute to Service Level Agreement by achieving stated productivity and accuracy goals on a daily basis
  • Track and report Service Level Agreement (SLA)
  • Acting as a backup to the Team lead as and when required
  • Perform Quality checks as per the agreed criteria
  • Participate in Quality and Continuous improvement initiatives
  • Create and publish Management Reports
  • Active participation in Learning & Developments
  • Ensure that Standard Operating Procedure (SOP) Manuel is updated as in when there are process change

Key Skills
Education

Bachelor’s Degree

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