Description

Customer Service:

1. Must have 8-10 years of very good knowledge about configuration, design and end to end implementation experience in CS module including atleast 1 E2E S/4 HANA implementation
2. Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer
3.Line service, Mold, Warranty  Repair / Refurbishment process for Spares, services and Finished goods, so strong understanding of repair process within CS, MM/EWM, PS and SD
4. Extensive knowledge of replacement processing including scrap, transfer and refurbishment processing                                                                                                                                                            

5. Having ability to train business users and better to have prior training experience to end users
6. Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition
7. Knowledge of Service work orders and integration throughout repairs process
8. Knowledge of service labor posting and integration with time keeping system
9. Knowledge of material issues and postings regards to inventory activities
10.Resolve business issues by working with various groups within the company
11.Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts and Account determination
12.Sound understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules  and experience in Implementing SAP S/4 HANA

Key Skills
Education

ANY GRADUATE

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