Associate Lead Consultant - SCCM

Job Description

• Responsible for the operation and maintenance of SCCM systems. 
• Administer SCCM server performance and ensure availability. 
• Design and maintain system tools, scripts, and automation processes. 
• Monitor capacity planning. 
• Create high-level and low-level design documents as required for solutions. 

Behavioural Expectations: 

• Ability to Work Independently and as Part of a Team: Be self-motivated and capable of independently managing tasks while collaborating effectively within a team. 
• Ability to Meet Deadlines: Consistently deliver high-quality work within established timelines and manage time and priorities effectively. 
• Ability to Work Under Pressure: Maintain composure and effectiveness in high-pressure situations. 
• Ability to Learn New Things Quickly: Proactively learn and adapt to new technologies and methodologies. 
• Ability to Take Initiative: Identify and address issues, make proactive recommendations, and contribute to overall success. 
• Effective Communication: Clearly and concisely communicate technical information to both technical and non-technical stakeholders. 

Communication Expectations: 

• Effective Technical Communication: Clearly and concisely communicate technical information, including system status, issues, and solutions, to team members, stakeholders, and end-users. 
• Documentation Skills: Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guides. 
• Collaborative Communication: Collaborate effectively with cross-functional teams, including developers, network administrators, and other IT professionals. 
• Incident Reporting: Promptly report and escalate system incidents, outages, or security vulnerabilities following established protocols. 
• Status Updates: Provide regular status updates to team members and management on ongoing projects, system health, and critical issues. 
• User Support: Assist end-users with technical issues professionally and empathetically. 
• Training and Knowledge Sharing: Share knowledge and best practices with team members and contribute to training programs. 
• Email and Written Communication: Maintain professionalism in written communication, including email correspondence. 
• Meeting Participation: Actively participate in meetings, discussions, and planning sessions related to SCCM infrastructure projects. 
• This role offers an opportunity to work in a dynamic environment where technical expertise, effective communication, and collaboration are key to success. If you meet these qualifications and thrive in a fast-paced, challenging atmosphere, we invite you to apply for this position and contribute to our IT infrastructure's success.