Associate Principal - Program & Project Management

Job Description

As a Genesys CloudCX Architect you'll lead the design implementation and optimization of cutting edge contact center solutions using the Genesys CloudCX platform Your expertise will drive innovation and elevate customer experiences ensuring seamless operations and maximum efficiency

Key Responsibilities

Collaborate with stakeholders to understand business requirements and translate them into technical designs

Design and implement robust contact center solutions including IVR routing strategies reporting mechanisms and integrations with other systems

Provide technical leadership and guidance to project teams throughout the implementation lifecycle

Optimize system performance and scalability to meet evolving business needs

Stay current with industry trends and best practices to continuously enhance our contact center capabilities

Desired Skills And Experience

Extensive experience designing and implementing contact center solutions using the Genesys CloudCX platform

Proficiency in IVR scripting routing strategies reporting configuration and system integration

Strong analytical and problem solving skills with a keen ability to translate business requirements into technical solutions

Excellent communication and stakeholder management skills with the ability to collaborate effectively across teams