Associate Project Manager

Job Responsibilities:

• Ensure customer satisfaction throughout laboratory processing. Communicate with customers and accurately resolve issues.
• Primary customer contact for clinical, pharma and clinical trial testing.
• Ensure all customer needs are met from kit and sample delivery to final reporting and end of testing deliverables.
• Maintain a complaint log documenting any customer issues and notify senior leadership of all perceived issues and complaints.
• Ensure that policies and procedures in Client Services reflect current practice.
• Maintain accurate bills and reimbursement records for all clinical samples.
• Maintaining accurate logs representing current samples in for testing
• Perform Quality checks on all deliverables to customers. Partner with other employees to ensure second QC checks when required.
• Training other client services personnel as required.

Minimum Qualifications:

• Associates (AA or AS) degree.
• One year experience and/or training; or equivalent combination of education and experience in related field.
• Minimum of 2 years Customer Service experience required.
• Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, organizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented.

Skills:

• Demonstrated proficiency in computer skills, such as: Word processing, Excel and information systems
• Comfortable working in various database systems
• Excellent verbal and written communication skills
• Strong understanding of regulatory compliance and HIPAA
• Knowledge of medical terminology
• Positive attitude and the ability to adapt and be flexible in a fast-paced and evolving work environment
• Experience with data management, manipulation and reporting
• Comfortable with change and shifting priorities