Audio Visual (AV) Service Coordinator -- Washington, D.C. - Onsite

Audio Visual (AV) Service Coordinator

Washington, D.C. - Onsite

Fulltime

Clearance:- US Citizens with any Security/Secret Clearance preferred.

Position Summary:

The AV Service Coordinator will be responsible for coordinating the service and maintenance of audio-visual systems for our clients. This role involves managing service requests, scheduling maintenance, coordinating with technicians, and ensuring customer satisfaction.

Key Responsibilities:

• Receive and manage incoming service requests from clients.
• Schedule and coordinate maintenance and repair services for AV systems.
• Assign service tasks to AV technicians and ensure timely completion.
• Monitor the progress of service requests and provide updates to clients.
• Maintain accurate records of service activities, including work orders, service reports, and inventory.
• Communicate with clients to understand their service needs and provide technical support as necessary.
• Collaborate with the AV operations team to ensure seamless service delivery.
• Ensure compliance with industry standards and safety regulations during service operations.
• Assist in the procurement and management of service parts and equipment.
• Handle escalations and resolve any issues related to service delivery promptly and effectively.
• Conduct follow-up with clients to ensure their satisfaction with the services provided.

Required Skills:-

• Associate's or Bachelor's degree in AV Technology, Information Technology, Business Administration, or a related field.
• Minimum of 3 years of experience in AV service coordination or a similar role.
• Strong understanding of AV systems and technologies.

Interested candidates, please share your profiles along with your contact details and the best time to connect to,

        janaki@iitjobs.com

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