Audio Visual Support Consulant

• Checking all conference rooms on a regular basis
  • Test all aspects of rooms equipment
    • Hardware power status confirmation
    • Battery levels on items like remotes
    • Confirm correct functionality of all audio and video features
    • Troubleshooting technical issues
    • Work with vendors as needed to resolve issues
  • Ensure rooms are in good looking order
    • Work with facilities to remedy any physical needs of the space
• Utilize monitoring solutions to quickly identify and respond to issues
• Assist users with immediate room issue or needs
  • Troubleshoot active problems in person
  • Work with vendors as needed to resolve issues
• AV Training
  • Hold regular training sessions with the site
    • Usage of the equipment
    • Best practices
    • General AV support questions
• Track and respond to ServiceNow work request
• Work with the greater AV group on implementing changes to the AV environment at your local site
• Point person for all AV needs your site has
• Special Projects; work with other team members or manager on AV oriented projects

Basic Qualifications

• Strong customer service oriented skills
• Passion for working with end users
• Excellent speaking skills
• Great organization skills
• Exceptional in high pressure situation
• AV experience specific to conference rooms of all types
  • TV and Projectors, microphones and speakers, VC equipment, automation and integration equipment (Crestron)
  • Cisco and MTR devices
• Basic PC troubleshooting skills in a corporate environment
• Highly self-motivated and able to work primarily independently, as well as with a group on larger team projects and issues

Preferred Qualifications:

• Solid working knowledge of the following:
  • Microsoft Office products: Word, Outlook, Teams
  • Monitoring software a plus (Microsoft Pro Portal, Cisco, Logitech Portal)
• Proficient with Microsoft Teams
• Working knowledge of Zoom meetings
• Knowledge of AV in large environments
• Knowledge of Webcams, headsets, and speaker/puck audio

Dedicated AV experience or primary function

• Checking all conference rooms on a regular basis
  • Test all aspects of rooms equipment
    • Hardware power status confirmation
    • Battery levels on items like remotes
    • Confirm correct functionality of all audio and video features
    • Troubleshooting technical issues
    • Work with vendors as needed to resolve issues
  • Ensure rooms are in good looking order
    • Work with facilities to remedy any physical needs of the space
• Utilize monitoring solutions to quickly identify and respond to issues
• Assist users with immediate room issue or needs
  • Troubleshoot active problems in person
  • Work with vendors as needed to resolve issues
• AV Training
  • Hold regular training sessions with the site
    • Usage of the equipment
    • Best practices
    • General AV support questions
• Track and respond to ServiceNow work request
• Work with the greater AV group on implementing changes to the AV environment at your local site
• Point person for all AV needs your site has
• Special Projects; work with other team members or manager on AV oriented projects