AV Engineer

Job Description:

This is what you"ll do:

Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions.
Assist the AV team with existing projects, daily site support, and live events in Normal, IL.
Follow the standards and policies defined for the AV services, conference rooms, and Zoom services.
Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements.
Lead testing practices to ensure AV changes/upgrades don"t negatively impact key business applications or user experience.
Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions.
Provide the last line of defense for AV support within IT.
Act as a Subject Matter Expert (SME) for Zoom rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure.
Drive initiatives to continuously improve our end-users" experience based on user feedback and monitoring data.
Develop positive relationships with the business and other functions involved in downstream technical processes.
Collaborate with cross functional IT teams.
Look to improve all aspects of the AV services continually.

This is what you"ll need:

At least 2-5 years (or relative) in the AV support role, where you learned the nuances of IT Administration
Bachelor"s is preferred for this position.
Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, AV System design, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
Knowledge with the following technologies: Neat, Polycom, Q-Sys Control Systems, Harmon Devices, Biamp, and Crestron
Ability to identify, scope, and recommend improvements in the AV spaces.
Tech Savvy - Ability and passion for learning new technology and tools.
Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time.
Ability to communicate at all levels within the organization - Business Stakeholders, Senior Managers, and C-Level Execs
Prioritization Skills - The ability to analyse support requests and prioritize them based on impact.
Discipline - The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them.