AV Technician – Technical Analyst 1

• AV Ops Team
  • Oversee conferencing spaces within Comcast footprint
  • Dedicate to Philly campus
  • Fast pace environment
• Supporting technology and users within conference rooms
  • Microsoft teams live event platform
  • Front facing user end
  • Back end is great too
  • MS teams room support
  • Cisco video end points
  • Day to day conferencing space
• Nightly/weekend work is on volunteer basis
• Ramp up – 2 weeks to a month

Responsibilities:
 

• Provide advice on the most suitable AV/IT choices for guests in conference rooms
• Provide conference room AV support for executive level meetings
• Provide technical support for AV systems inside the conference rooms
• Install and configure software and hardware (video cables, wireless presentation systems, management suites, etc.)
• Monitor AV systems and technology performance
• Perform troubleshooting and minor repairs
• Work with outside vendors and integrators to troubleshoot/fix advanced issues
• Provide ongoing communication throughout the day to AV/IT support staff and leadership on updates and issues regarding conference room technology
• Collaborate with other AV/IT professionals to maintain standards and functionality of meeting spaces
• Respect and promote inclusion and diversity

Requirements:
 

• Proven experience with AV/IT end user support
• Ability to work in a fast paced environment
• Experience in desktop support is appreciated
• Working knowledge of AV/IT systems and applications/collaboration tools (Microsoft Teams, WebEx, etc.)
• Understanding of AV control systems (Crestron, Microsoft Teams Rooms, Cisco video endpoints, etc.)
• Ability to troubleshoot audio and video conference calls
• Strong communication and interpersonal skills
• Consults with end-users in addressing problems and assists in formulating solutions
• Maintains exceptional level of communication with end-users
• Excellent organizational and coordination abilities
• BS/BA in information technology or computer science is preferred
• AVIXA CTS certification or equivalent preferred
• 2+ years of experience in an AV related support field preferred
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends on occasion, and/or variable schedule as needed
• Other duties and responsibilities as assigned