AV Technician

The Tier 1/2 Resident Technician is part of a team that is responsible for supporting the customer’s Poly and Zoom video conferencing environment. This includes providing Level 1 onsite technical support for video and audio-conferencing issues, scheduling and managing high-level events, tracking and resolving incidents, providing MACD support (including installing and configuring video conferencing equipment), guiding customers in the use of video conferencing equipment and software, and maintaining support and process documentation. The Resident Technician will be based at the customer campus for support of video and audio operations during business hours and/or after hours for critical situations or maintenance activities. This is a customer-facing position, and the successful candidate will have outstanding customer service skills.