Avaya Voice L2 Support

Required Skills:

•            3-5+ years of experience in Voice Technologies, especially in Avaya Voice .                

•            Basic understanding of Avaya CM & Aura Messaging 6.x & 7.x.

•            Hands-on experience on Avaya CPOD solution.                               

•            Good understanding on Avaya Legacy systems. Non-Voip Telephony solutions.                   

•            Good understanding of Avaya H.323 and SIP endpoint Registration and Troubleshooting.                  

•            Must be able to add stations, Trunk groups, Route pattern and ARS/AAR table.               

•            Good understanding of AAM Voicemail services & user provisioning.                                 

•            Good understanding of VoIP, H.323 and SIP services.                                  

•            Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards                                         

•            Must be able to diagnose call failures on VoIP and POTS and assist L3 on the analysis          

•            Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.              

•            Expert level experience in handling Avaya IP telephony Network Infrastructure.                

•            Good understanding of  ACD call flows and Vectoring knowledge with wallboard integrations.                                  

•            Good understanding of Avaya CMS Architecture and integration with Avaya CM               

•            Good understanding on Agents provisioning on Avaya CMS and fetching CMS reports                                 

•            Independently resolve tickets within SLA, coordinate with Telco for Circuit issues and DIDs                              

•            Monitor Voice network via Monitoring tools like Solar wind, Nectar, Prognosis etc                  

•            Experience in providing logs to Avaya support team and resolve critical issues in timely manner                              

•            Experience in PSTN trunking, SIP trunking with Avaya and other IP PBX ( Onnet/Offnet ) calls                                       

•            Provide assistance to WebEx conferencing solution        

•            Hands on experience User Facing Features support and daily operation health check and monitoring

Key Skills : Avaya voice, Avaya IP telephony and Avaya CPOD