AXIOM Analyst

"Skills and Responsibilities:

• Monitors, restores service, changes, supports, and handles day-to-day activities ensuring business service levels are met and environments are managed.
• Provides support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers during an incident.
• Provides immediate response to production program or system problems.
• Possesses strong technical and/or business functional knowledge of systems, timing, and dependencies.
• Conducts independent analysis and assessment to resolve strategic issues.
• Monitors and tracks performance and addresses any issues.
• Leads/Conducts incident recovery and detailed root case analysis.
• Deploys manual code to production environment.
• Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
• Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.
• Supports deployment activities, managing implementation issues to resolution.
• Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
• Collaborates and engages with the appropriate areas across the bank.
• Promotes adherence to standards and industry best practices.
• Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks "

"Required Skills:

• Primary role is to standup a 3-tier application (AxiomSL) within the servers, work with the vendor to install/config the software, work with dba's
• Assist the project manager with technical topics, create CR's, assist with testing, complete documentation.
• Migrate the software from Dev, QA, PAT to Production/DR. 
• Work independently (with minimum guidance). "