AXIOM Analyst

Monitors, restores service, changes, supports, and handles day-to-day activities ensuring business service levels are met and environments are managed

Provides support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers during an incident

Provides immediate response to production program or system problems

Possesses strong technical and/or business functional knowledge of systems, timing, and dependencies

Conducts independent analysis and assessment to resolve strategic issues

Monitors and tracks performance and addresses any issues

Leads/Conducts incident recovery and detailed root case analysis

Deploys manual code to production environment

Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc

Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery

Supports deployment activities, managing implementation issues to resolution

Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution

Collaborates and engages with the appropriate areas across the bank

Promotes adherence to standards and industry best practices

Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas

Exercises judgment to identify, diagnose, and solve problems within given rules

Works independently on a range of complex tasks