Description

Job Details

Skillset Requirements:

  • Experience using monitoring tools such as Splunk, Dynatrace, Kibana, OpenSearch, and Grafana
  • Understanding of OpenTelemetry for application logging
  • Knowledge of GraphQL API
  • Proficiency with Kubernetes, Istio, and Gloo
  • Familiarity with Java and Linux servers
  • Expertise with GitHub and release tools like Jenkins or XLR
  • Experience with ServiceNow and cloud technologies
  • Understanding of network load balancing and SSL certificates
  • Knowledge of Site Reliability Engineering (SRE) principles

Roles and Responsibilities:

  • As a Site Reliability Engineer (SRE) and application support, set up new dashboards and monitoring systems.
  • Support channels and partners with issues in lower environments and production.
  • Address production issues and participate in proactive bridges.
  • Assist in platform and application migrations from start to finish.
  • Perform annual certificate renewals and follow up with partners for their certificate renewals.
  • Collaborate with engineering teams on platform releases.
  • Support the infrastructure team with patching.
  • Handle client queries regarding our platform and assist them with onboarding to our application.
  • Provide support for Tier 0 applications and understand the complete request journey flow.
  • Work with respective teams on data issues.
  • Enhance application availability and performance.
  • Share necessary statistics with clients and leadership.
  • Manage incidents, problems, changes, and releases.
  • Conduct proactive monitoring.

Key Skills
Education

Any Graduate

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