Description

Roles & Responsibilities:


•    Resolve critical and complex technical issues in a 24x7x365 global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges. 
•    Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.
•    Work with Architects to deliver solutions and deploy new capabilities in customer environment. 
•    Analyse and eliminate top issues impacting customer experience. 
•    Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
•    Create documentation (SOP's & TSG's) to help L1/L2 teams to support operations. 
•    Work on critical, highly complex customer scenarios that span across multiple Azure services
•    Act as a technical escalation point within the team
•    Work with architecture team on process improvement and strategic initiatives

Requirements: 
•    Have knowledge of Azure SQL and Managed SQL Instance
•    Hands-on experience in configuring, managing and troubleshooting Windows Cluster, SQL FCI Cluster, SQL Always On Availability Group Cluster
•    Hands-on experience in configuring and managing database activities such as backup/restore databases, creating SQL accounts, creating SQL agent jobs and setting up database replications
•    Microsoft certification (Azure/Database) is an advantage
•    Sound troubleshooting skills, analytical thinking, pro-active mindset, able to work both independently and as part of a cross-functional team
•    Able to work with minimum supervision
•    Passionate about service delivery and End-user experience
•    Excellent interpersonal and communication skills
 

Key Skills
Education

Any Gradute

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