Azure Support Engineer

Responsibilities:
·         Demonstrate in-depth knowledge of Azure services such as VMs, App Services, Networking, Storage, and AAD.
·         Troubleshoot and resolve complex Azure-specific incidents within defined SLAs.
·         Manage incident tickets from initial response to resolution, ensuring good communication with stakeholders.
·         Collaborate with cross-functional teams to address issues effectively.
·         Execute maintenance tasks, patching, updates, and configuration management to maintain platform stability.
·         Automate routine tasks using Azure Automation and PowerShell scripting.
·         Uphold Azure security best practices and enforce security policies.
·         Contribute to the Knowledge Base for comprehensive documentation.
·         Share knowledge through internal sessions and suggest improvements.

Qualifications:
·         Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
·         3+ years of experience in cloud operations, specifically with Azure technologies.
·         Strong troubleshooting skills for Azure-related issues.
·         Familiarity with Cloud-friendly OS systems administration and scripting languages.
·         Experience with monitoring tools like Azure Monitor and Log Analytics.
·         Excellent communication and collaboration skills.
·         Experience with Infrastructure as Code (IaC) tools such as Terraform.

Valuable Assets:
·         Familiarity with DevOps methodologies and tools like Azure DevOps.
·         Experience with Azure Cost Management and optimization strategies.
·         Security certifications (e.g., AZ-500).
·         Cloud automation experience.