Azure Virtual Desktop Engineer

Role: Azure System Engineer

Duration: Long Term

Location: Hybrid

Sites: Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS;  Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS

Role Summary:

We are seeking an Azure System Engineer. The candidate will be responsible for supporting our Azure AVD and SCCM environment. A strong technical background and strong process focus on managing the end point systems and associated technologies listed below will be key for success in this role.

Responsibilities:

• Strive to deliver technology and products within the roadmap on schedule and with the highest quality. 
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance. 
• Provide last tier support for operations and support teams, develop root cause analysis and preventative analysis. 
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team.
• Facilitate support for anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management. 
• Partner with the Engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM performance. 
• Develop automated solutions for deploying software packages, application patches/updates and workstation images. 
• Engineer and support multiple Windows desktop images. 
• Manage the entire lifecycle of our global standard desktop and laptop models. 
• Maintain desktop images and modify SCCM task sequences as needed. 
• Monitor and address alerts from desktops using CyberArk. 
• Manage and support PXE environment – 1E products. 
• Provide level 3 support for escalated end user issues. 
• Manage Microsoft and 3rd party patch deployments. 
• Package, test, and deploy new applications, as needed. 
• Collaborate with the team within objectives for the End User Computing environment. 
• Maintain and expand existing Knowledge Base. 

Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services. 

Technical Qualifications:

• Possess desktop support experience in an enterprise environment.
• Proven experience with Windows 7/10, Active Directory Structure, and Managing Group Policies.
• Experience developing and testing software packages using Install shield, or equivalent.
• Skills managing a CDI environment (Azure Virtual Desktop preferred).
• Expert level experience within SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.
• Expert level experience within End Point Protection Engineering.
• 8+ years’ total work experience, 5+ (of those) years’ proven experience in designing and implementing Microsoft Intune solutions.
• 5 years’ experience with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
• Expert level proficiency in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
• Basic Database Administration experience, particularly in SQL Server.