B2C BSS IT delivery lead

Key Responsibilities

 

• Project Management:
• Lead and manage the delivery of IT projects, ensuring they are completed on time, within budget, and according to quality standards.
• Develop project plans, allocate resources, set clear project objectives, track deliveries and key performance indicators agreed in contract
• Develop, execute and track Change Management plans
• Stakeholder Management:
  • Collaborate with cross-functional teams, including business stakeholders, IT teams, and third-party vendors.
  • Build and maintain strong long-term relationships with internal and external partners.
• Quality Assurance:
  • Implement and oversee quality assurance processes, KPIs to ensure the reliability and performance of B2C IT solutions.
  • Conduct testing and quality control to identify and rectify defects.
• Risk Management (RIAD):
• Proactively identify risks that may impact a successful programme / project completion.
• Create a mitigation plan for these risks and maintain a project issues list.
• Record and assure visibility of identified programme / project issues as well as track all the assumptions and dependencies throughout the project lifecycle.
• Create action plans and assign responsibility for execution till closure of all RAID items. Close issue logs, action plans & records upon issue resolution. Archive issue results centrally
• Documentation and Reporting:
  • Create &maintain project documentation, including project plans, status reports & change logs.
  • Regularly tracking, report progress and status of deliveries, RAIDs, KPIs to internal and external stakeholders
• Budget and Resource Management:
  • Manage project budgets and allocate resources effectively.
  • Ensure cost control and optimal resource utilization.
• Continuous Improvement:
  • Identify areas for improvement in IT processes, propose enhancements & implement to increase efficiency and effectiveness.
  • Promote a culture of continuous improvement within the team.
• Compliance:
• Ensure that projects and teams comply to regulatory and security standards, including GDPR, ISO, and industry-specific requirements
• Team Leadership:
• Lead and motivate a team of IT service professionals.
• Foster a customer-focused culture, emphasizing responsiveness & continuous improvement.
   

Key Skills

 

• Strong leadership and project management abilities.
• Excellent communication and interpersonal skills.
• Proven experience in managing OSS software projects and delivering results.
• Ability to work effectively in a fast-paced, agile & dynamic environment.
• Strong problem-solving and decision-making skills.
• Exceptional organizational and time management abilities.
• Ability to build and maintain relationships with stakeholders.
• Experience of agile development cycle
• Experience of delivering OSS projects
• Strong understanding of BSS systems, including billing, CRM, order management & fulfilment, integration and related technologies
• Prior experience of development on Java, Python, SQL platforms
• Knowledge of industry-specific compliance and regulatory requirements