BITS BAs v2 - Business Analyst - Level 3

Job Description

Requirements Analysis – At least 3 years of experience and use cases with the following:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Staying up to date on the latest process and IT advancements to automate and modernize systems
• Conducting meetings and presentations to share ideas and findings
• Working closely with clients, technicians, and managerial staff
• Managing projects, developing project plans, and monitoring performance
• Updating, implementing and maintaining procedures
• Prioritizing initiatives based on business needs and requirements
• Serving as a liaison between stakeholders and users
• Managing competing resources and priorities

Process Documentation – At least 3 years of experience and use cases with the following:

• Documenting and communicating the results of your requirements analysis
• Effectively communicating your insights and plans to cross-functional team members and management
• Gathering and reporting critical information from meetings with various stakeholders
• Monitoring deliverables and ensuring timely completion of projects

User Acceptance Testing – At least 2 years of experience and use cases with the following:

• Ensuring solutions meet business needs and requirements
• Performing user acceptance testing

Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:

• Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
• Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
• Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)

Knowledge, Skills, and Ability
Business Analysis

• Exceptional analytical and conceptual thinking skills
• The ability to influence and determine acceptable solutions with stakeholders
• Advanced technical and documentation skills
• Fundamental analytical and conceptual thinking skills
• Reporting and presenting
• A track record of following through on commitments
• Excellent planning, organizational, and time management skills
• A history of leading and supporting successful projects

Performance in Complex Situations

• Communication and collaboration with state-wide partners
• Clearing challenges for team members
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the ever-changing environment
• Ability to juggle multiple project workstreams

Service Design Team Building

• Supporting teammates' skills and behaviors development and delivery
• A balance between strong domain expertise and flexibility
• Prioritization, organization, and triage in an independent environment
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Ability to maintain strict confidentiality
• Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications
Other Desirable Skills

• A bachelor's or master's degree in business or related field
• 3 years of business analysis or a related field.
• 1 year of user-centered design
• 1 year of user research and analytics
• 1 year of customer relationship management platforms such as Salesforce

1 year of web content management platforms such as Sitecore