BMC Remedy Developer

Job purpose

The Remedy Developer contributes to the Design, Development, Enhancement & Support of hybrid (bespoke &

vendor) Service Management IT solutions and provides subject matter expertise to enable others in the team to

meet delivery needs & challenges. They ensure the Service Management technical environment(s), processes,

tools, capability and capacity are fit for purpose and shape/influence the operating model to improve the delivery

service provided (costs, timescales & quality).

Key Responsibilities

Software Configuration, Customisation and Development of bespoke Remedy ARS platform and Atrium

CMDB & Integrator components.

Support the production of delivery Impact Assessments, for software development, against business

requirements, to allow timescales, costs and complexity to be socialized and agreed before any delivery

engagement.

Production of Detailed/Functional Design of hybrid Service Management platform solutions, based on

business requirements and in line with architecture steer and security & compliance obligations.

Peer review of code, configuration and documentation, ensuring it meets industry and organisational

standards.

Participates and Supports in the Quality Assurance of solution delivery (Unit, System, Integration, User

Acceptance, Operational Readiness and Post Implementation test cycles).

Participates & Supports hybrid Service Management platform solutions through direct fault fix or subject

matter expertise to other support partners.

Maintains and improves relationships with key customers, peers in other functions/operating countries and

key vendor partners.

Ensures that system development is implemented in a secure, compliant (i.e. CAS-T, IL3 and PSN

obligations), coherent and consistent manner and that planned systems developments are compatible with

the organisation's existing systems, infrastructure and strategic plans

Knowledge & Experience

Excellent verbal & written experience of the English language.

Extensive recent knowledge and practical experience of one or more of the following software products:-

 

• BMC Remedy ARS (on premise)
• BMC Atrium Integrator
  
   

Practical Knowledge and Experience of one or more of the following software products:-

 

• BMC Helix ITSM (cloud-native SaaS)
• BMC Helix Digital Workplace (cloud-native SaaS)
• BMC Atrium/Helix CMDB
  
   

Awareness & understanding of multiple software development/integration technologies (see Technical Skills

& Abilities).

Proven use of different Development/Delivery methodologies (e.g. Waterfall, Agile ).

Ability to effectively communicate with all levels to ensure mutual and shared understanding.

Builds and maintains strong internal and external relationships through mutual understanding.

Experience of analysing, assessing, planning and resolving complex technology requirements, problems and

issues.

Technical Skills & Abilities

Customisation, Development and Integration skills, that can be evidenced/showcased, in BMC Remedy

(ARS V8+ - as "greenfield" bespoke dev).

Ability to integrate Remedy and 3rd party tools (on-prem).

Experience on rest API, Atrium Integrator configuration and Remedy workflow development.

Experience of BMC CMDB and the ability to troubleshoot issues related to data normalization, reconciliation

Excellent SQL skills across industry RDBMS technologies (Oracle, MS SQLServer..)

Awareness/Experience across industry RDBMS development languages (stored procedures/scripting)

Proficient Windows/Unix skills (OS cmd line/Shell Scripting/Services).

Recent experience in source code/version control management & delivery collaborative tools (e.g. Jira,

Subversion, Microsoft Team Foundation Server ).

Understands, explains and presents complex technical ideas or issues to both technical and non-technical

audiences at all levels in a persuasive and convincing manner.

Authentic, transparent and considerate. Works hard to create a Winning Team.

Displays Energy and passion to achieve and exceed stretching objectives often delivering within tight

timescales.