Business analysis

Responsibilities:

• Eliciting, analyzing, documenting, and validating customer requirements via workshops, site visits, workflow storyboards, and other methods for the new addition to Permits Online Platform and the manual process digitalization in Amanda.
• Gathering usability requirements, performing usability evaluations, and creating UX design for Amanda and Permits Online Platform units.
• Creating functional and non-functional requirements documents, UI specifications, UI screen design (wireframes and visual design), user stories, etc., for the new Permits Online Platform.
• Communicating changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Managing and tracking the status of requirements throughout the project lifecycle; enforcing and redefining as necessary.
• Coordinating user acceptance testing and transition to production activities.

Experience:

• 12+ years of relevant and recent experience performing business & system analysis and user experience of web-based and mobile-based enterprise applications including their integrations with other systems, with large technical and business changes.
• 8+ years of relevant and recent experience in UI design (screen flow and task flow), writing functional and non-functional specs and documenting usability requirements for Enterprise web and mobile-based applications.
• 5+ years of recent experience transforming business requirements into technical specifications for Enterprise applications and portals.
• 3+ years of recent experience in performing usability evaluations (heuristic review, expert review, and usability testing) of Enterprise applications and portal.
• 3+ years of experience involving the analysis and mapping of government, public sector, financial institutions, insurance holdings companies, or other regulatory compliance workflows.
• 3+ years of experience with Amanda Enterprise application configuration including at least one year of experience with the AMANDA 7 version.

Skills and Depth:

• Demonstrated recent experience (3 projects or more) in business and systems requirements analysis (functional and non-functional requirements, UI Specifications, UI screen design, user stories, etc.).
• Demonstrated recent experience (3 projects or more) in gathering usability requirements, performing usability evaluations, and creating UX design for enterprise web application and portal.
• Demonstrated verbal and written communication skills, including the ability to interview and facilitate meetings with stakeholders at all levels in the organization