Business Analyst

Responsibilities:

• At least 5-8 years of experience as a Business Analyst in the

application/infrastructure technologies.

• Experience working with Product, Architecture, Design, Engineering teams in an

agile environment

• Acquire knowledge of the products, enhancements, and their functioning by

interviewing team members to develop product/support documentation

• Develop various types of public-facing documentation for web interfaces,

command-line tools and APIs including how-to manuals, troubleshooting

guidance, tutorials, demo pages, user guides, and quick-start guides

• Conduct interviews with subject matter experts, developers, and other technical

staff to collect information, prepare documentation and coordinate layout and

material organization

• Translate technical or complicated information into clear, direct, and concise

documents appropriate for audiences with varying technical expertise

• Submit drafts for technical review and edit to accommodate requested changes to

ensure the clarity, completeness, accuracy, and quality of documents created

• Internalize feedback provided to incorporate into future documents to minimize

reviews

• Understanding of IT concepts such as networks, infrastructure, big data, and cloud

computing

• Demonstrated experience in communicating with developers and SMEs and

coordinating work across multiple teams and departments

• Expertise with Microsoft Word and PowerPoint, including advanced formatting

features

• A strong technical aptitude with the ability to learn quickly

• Effective verbal and written communication

Desired Skills:

• Project management

• Knowledge of the Agile software development process and the software
development lifecycle (SDLC)

• Experience with structured documents and knowledge of XML/HTML,
Markdown, or DocBook a plus