Business Analyst

Job Description

• We need a talented Business Analyst to fill a critical opening in our PSS (Passenger Service System) SHARES team.
• We are working to completely transform and modernize our PSS over the next several years, which will result in an industry leading platform.
• This a once in a career opportunity to rethink and shape our core PSS for years to come. Join us on a team that will work with a broad scope of dedicated individuals and influence decisions about the PSS of the future.

Responsibilities include but are not limited to the following

• Establish and maintain strong relationships with key business and technology partners
• Work collaboratively with product owners, business partners, end users, architects, developers, eQE, scrum masters, and other analysts
• Analyze, gather, and document business processes and requirements
• Document scope and conduct business analysis for pivotal initiatives
• Analyze efficiencies and effectiveness of current solutions
• Assist in planning and design of solutions via requirements gathering
• Create workflow models and process maps based on input from multiple sources
• Prepare project documentation
• Identify problems and issues, and find solutions
• Self-motivated - if you dont know the answer, youll reach out and find somebody who does
• Thrive in a hybrid waterfall-agile software delivery environment
• Break epics down into user stories, and author user stories and acceptance criteria
• Provide Agile team with context needed to understand broad scope of projects
• Multitask and concurrently work on more than one project

Qualifications

• Whats needed to succeed (Minimum Qualifications)
• Bachelors Degree in Information Technology, Business Administration, Aviation, or related field or equivalent experience
• 2-5 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Working experience in airport or airline operations
• Experience in Agile methodology, including writing of user stories and acceptance criteria
• Experience using Microsoft Office tools, including Word, Excel, and PowerPoint
• Proficiency in Azure DevOps (ADO)
• Effective written and verbal communication
• Exhibit creativity and innovation
• Reliable, punctual attendance is an essential function of the position