Business Analyst

About the Role

The Business Analyst will support a cross-functional project teams focused on driving the end-to-end digital product lifecycle for features and products to improve the overall online experience of residents and businesses in the State of Connecticut. The Business Analyst will support one or more teams by performing detailed requirements analysis, create and maintain relevant product/project documentation, and perform solution testing consistent with the goals and objectives of the Connecticut Digital Service. 

Experiences Required for This Role

Requirements Analysis – At least 5 years of experience and use cases with the following:
•    Evaluating business processes and user needs
•    Anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
•    Effectively communicating your insights and plans to technical and non-technical audiences, including cross-functional team members, stakeholders, and management
•    Prioritizing requirements based on product roadmap, business needs, and technical feasibility
•    Ability to navigate complex stakeholder relationships, competing resources, and priorities

Requirements Documentation – At least 3 years of experience and use cases with the following:
•    Conducting meetings and presentations to share ideas and findings
•    Documenting results of your requirements analysis in the format of user flows, system flows, system requirements, user stories, and user acceptance criteria 
•    Gathering, documenting, and reporting critical information from meetings with various stakeholders

User Acceptance Testing – At least 2 years of experience and use cases with the following:
•    Ensuring solutions meet business needs and requirements
•    Performing user acceptance testing
•    Classifying and documenting defects 

Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:
•    Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
•    Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
•    Using of productivity, communication and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel) 
•    Staying up to date on the latest process and IT advancements to automate and modernize systems