Business Analyst

Job Description

The Digital Business Analyst will support Self-Service capabilities with primary responsibility for making recommendations that will improve online adoption and customer experiences.
Collecting and analyzing data to create insights that lead to action.
Working cross functionally to translate business goals and objectives into product features and user experiences.
Measuring success and improvements through KPIs and metrics.
Recommending enhancements to the self-service solutions through continuous analysis and feedback.
Gathering business requirement gathering, analyzing them and translating them to functional and experiential recommendations.
Performing data analysis on different data sources, consolidate multiple data sets and analyze the data accurately and efficiently.
Organizing sessions to gather business context from Product Owners and documenting findings.
Coordinating with users to determine and document business and user requirements, process flow definitions, and functional specifications
Skills:

Background in online analytics applications preferably Adobe Analytics is a strong plus
Able to conceptualize and structure an analysis to achieve the desired business objective.
Picks up new concepts (e.g. process, policy, data structure) the first time
Able to appropriately apply statistical methods (e.g. distributions, regressions, probability, sampling).
Performs internal/external consistency checks.
Able to shapes requests (e.g. scope and deliverables) with customers to maximize effectiveness and efficiency.
Maintains focus on the end-product.
Utilizes a hypothesis-driven approach.
Appropriately utilizes an 80/20 approach to problem-solving
Sets and refines direction as needed.
Ability to adapt to rapidly changing priorities.
Able to effectively multi-task and switch contexts.
Effectively completes goal-oriented assignments with limited supervision.
Has strong knowledge of up business process and policy concepts in multiple areas (e.g. customer setup and process flows).
Able to proactively recognize next steps
Well versed with Microsoft applications such as PowerPoint and pulling together clear, concise, and convincing presentations using mockups, data, and written context.
Working in an Agile format using JIRA and Confluence to support workflow.