BUSINESS ANALYST/SR. BUSINESS ANALYST

RIGA, LATVIA

If digital transformation, next-generation technology, and growth opportunities excite you, then join our Netcracker Technology team as a Business Analyst/ Sr. Business Analyst! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary, and contribute to the largest digital transformations around the world.

Position Summary (Roles & Responsibilities):

• Participate in customer led workshops, understand problems and propose solutions.
• Present OOB capabilities of Netcracker product to customer, explain how customer requirements can be met using OOB capabilities, capture and document requirements.
• Deliver documents containing end-to-end high-level functional requirements and low-level designs for OSS modules.
• Configure Netcracker product as per customer requirements, which includes creating BPMN flows and configuring business logic.
• Conduct review of customer documentation including business requirements and high-level test cases; support customer testing in various stages of the project life cycle.
• Validate configuration in the product and assist development/QA team members in understanding the solution and related build/QA activities.
• Assess and make appropriate and timely technical/people decisions.
• Be customer focused, constantly explore to conceptualize and understand customer needs, and proactively propose solutions.
• Mentor fellow team members.

Experience & Requirements:

• 5+ years of Telecom experience.
• 3+ years of recent experience as a Business Analyst working on requirement analysis, design, development/customization and testing of complex technology solutions in Telecom Domain covering OSS.
• Solid understanding of BPMN and UML (business process notation).
• Must have experience in direct customer interactions.
• Must have good written and verbal communication skills.
• Strong BA background, preferably in an internet/software development company.
• Understanding of software development best practices and standards used in project lifecycles.
• Experience working at customer locations and/or distributed teams would be an added advantage.

Must have:

• Understanding of telecom service catalog and OSS service provisioning/fulfillment processes; OPF/Order management/Order processing
• Experience in implementation of at least one OSS solution for a Medium/large telecom operator.
• Master’s degree in related field

Good to have:

• Experience on TMF Open APIs especially TMF622, TMF641, TMF637.
• Understanding of any of Resource Inventory, Activations, Integrations, Discovery & Reconciliation modules.
• Experience on any COTS product.
• Understanding of REST API’s.
• Understanding of telecom technologies like access network, mobile network (HLR/HSS; 3G/4G/5G).
• Knowledge of Microservices architecture.

We Offer:

• Medical insurance
• Work in Telecom projects where would be able learn new technologies and gain new experience
• More than 300 hard and soft-skills programs by the corporate career development center
• Open environment and encouraging knowledge sharing culture
• Flexible working hours and an opportunity to work remotely