Description

  • Work with stakeholders to establish high-level requirements, benefits case and delivery cost estimates.
  • Assist with design and testing and produce documentation of delivered functionality.
  • Work with little to no technical direction.
  • Creating and maintaining SOP and process documentation and creation and delivery of training materials.
  • Ability to analyze requirements, constructing workflow charts and diagrams, understand system capabilities and writing specifications.
  • Will work with little or no technical direction.
  • 5+ years’ experience with gathering business requirements and designing services that adhere to ServiceNow best practices, out of the box and automation first approach.
  • Excellent written and verbal communication skills.
  • Experience in creating and maintaining SOP and process documentation.
  • Creation and delivery of training materials.
  • Extremely organized with the ability to analyze requirements, constructing workflow charts and diagrams, understand system capabilities and writing specifications.
  • Strong interpersonal skills, strong relationship management and negotiation skills.
  • Strong critical thinking and problem-solving skills.
  • Working experience with ServiceNow Tokyo or Utah version.

  

  1. 5+Years experience with gathering business requirements and designing services that adhere to ServiceNow best practices. ServiceNow knowledge source expert
  2. Collaboration with teams for ServiceNow platform
  3. Communication Skills
  4. Identify/solve core business needs
  5. Determine and document user requirements for business processes and abide by those requirements for future projects

Key Skills
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