Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule.
Work with the ServiceNow development team to validate the solutions for defined customer requirements.
Provide assistance to other Business Analysts on the project team as required.
Develop procedures, manuals, and other documentation artifacts as needed.
Develop User Stories based on business requirements provided by the stakeholders/technical leads.
Document current and future processes and workflows.
Manage the User Acceptance Testing (UAT) and validation activities.
Engage customers/stakeholders to effectively and capture business requirements.
Develop Agile User Stories based on customer requirements (as required).
Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities.
Ability to analyze alternatives presented by development team members and provide feedback based on customer requirements.
Work effectively in a highly matrix team organization.?
Detailed Skills Requirements
FOUNDATION FOR SUCCESS(Basic Qualifications)
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
5 years of experience as a ServiceNow CAM or IRM Business Analyst
5 years of experience in designing and building business processes
3 years of experience with process flow documentation creation
Understanding of Agile software development practices
Excellent verbal and written communication skills including presentation skills
Must be able to obtain and maintain a Public Trust. Contract requirement.
*** Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD *** Selected candidate must be willing to work on-site at least 2 days a week. FACTORS TO HELP YOU SHINE(Required Skills) These skills will help you succeed in this position:
Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous Authorization and Monitoring with a good understanding of vulnerability assessments.
Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions.
Strong communication and reporting skills.
Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones.
HOW TO STAND OUT FROM THE CROWD(Desired Skills) Showcase your knowledge of modern development through the following experience or skills:
Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and Monitoring (CAM), and other modules.
ServiceNow Certification.
Previous Government experience
In depth understanding of project management approach covering waterfall, agile and hybrid methodologies.?
