Business Analyst

• Two years of documented experience performing business process analysis on an agile software development team.
• Two years of documented experience providing technical support directly to end-users of an EHR and practice management system.
• Two years of documented experience performing application development on a Certified EHR product.
• Two years of documented experience performing the software testing function that includes executing software tests, documentation of defects and writing test cases and scripts.
• Two years of documented experience producing business or technical documentation related to technical specifications, requirements traceability matrices, application interface design, business process analysis and data flow diagrams.

CONTRACTOR RESPONSIBILITIES:

• Participate in Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders as assigned by the Department. Participation includes providing accurate answers to questions regarding intended software functionality.
• Perform validation of documented business requirements against business processes.
• Perform verification of developed software against business requirements and technical specifications through User Acceptance Testing (UAT).
• Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease as software enhancements. Identification is a result of evaluating current system design through testing and end user feedback. Identified opportunities must be documented using Microsoft Office and the change and configuration management system.
• Prepare and submit end user documentation using Microsoft Office software for training and assistance including release documentation, process flows, and help screens.
• Provide support daily for the HMS, related systems and downstream consumers of data. Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the change and configuration management system and logging the user interaction in the customer ticketing system.
• Communicate current issues, enhancements, and other information through email, telephone or face-to-face with staff.
• Complete job required training. Completion verification may include certificates, sign-in sheets or verification via the Learning Management System