Business Analyst

Job Description

Summary - The Business Systems Analyst III is a liaison between end-users/clients and the Information Technology department. The position is responsible for reviewing, analyzing, and evaluating the more complex business systems and user needs. Formulates systems to parallel overall business strategies; writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.  

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Interviews end-users/customers to define business requirements for complex software modifications and enhancements. Meets with external clients to discuss enhancement requests as needed.   

Translates business requirements by reviewing, analyzing and evaluating needs into functional specifications.  Coordinates and responds to requests for changes from original specifications.   

Facilitates design sessions with the business and technical resources to ensure that the solutions meets the needs of the business.  Consults with technical teams on design and database issues.   

Defines and documents requirements business rules to assist in the development of software specifications to include system requirements, flow charts, report mock-ups, and business rules. 

Drives and/or leads projects to completion for assigned projects.  Develops project plans, prioritize project tasks, and provides regular status updates on project progress to management and stakeholders.  

Develops business processes that ensure developed application meets all project requirements. Ensures that projects are completed on time, accurate to defined specifications and within budget.  

Performs quality control checks on software before it is released to the QA department.  Provides support to software development and QA staff as needed. 

Handles, prioritizes and manages multiple Service Requests (SR’s) throughout entire software development life cycle.  Handles software release management of designated applications. 

May mentor and provide functional work direction to less experience Business Systems Analysts. 

Supervisory Responsibilities                    

This job has no supervisory responsibilities. 

Client Responsibilities 

This is an internal client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; Respond promptly to client needs; solicit client feedback; Respond to requests for service and assistance from clients; Meet commitments to clients; Manage difficult or emotional client situations. 

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience                    

Bachelor's degree from and accredited four-year university (or equivalent combination of education and experience). 5 - 8+ years’ related experience (PBM or healthcare industry experience preferred).  

Computer Skills                    

To perform this job successfully, an individual should have knowledge of: Visio, Golden 32, Securt CRT Design software and Microsoft Office (Outlook, Word, Excel, PowerPoint, and Access).  Oracle database; JAVA, On-line transaction processing (OLTP), AIX/Solaris and integrated development platforms.  Familiar with relational databases and client server concepts.  

Certificates, Licenses, Registrations  

None required; Certified Business Analysis Professional (preferred) 

Other Skills and Abilities                    

Working knowledge of software development life cycle (SDLC). 

Good understanding of supported MedImpact products and services from a business and technical perspective. 

Other Qualifications                

Good project planning skills (creation and definition) 

Negotiation skills 

Business requirements gathering and elicitation techniques 

Use Case Modeling & Solutions requirements 

Activity and Swim Lane Diagrams 

Conflict management skills 

Leading and facilitating meetings 

Interviewing skills to understand customer needs 

Good interpersonal and communications skills (written/verbal) 

Language Skills                    

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Mathematical Skills               

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Competencies                 

To perform the job successfully, an individual should demonstrate the following competencies: 

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. 

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. 

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 

Verbal Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. 

Business Acumen - Understands business implications of decisions; Aligns work with strategic goals. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. 

Work Location  

This position must work on-site at the San Diego Headquarters for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.  Remote work is not an option for these purposes.