Business Analyst

1. Collaborate with internal and external stakeholders and subject matter experts to elicit, analyse, communicate, and validate functional and strategic needs, as-is processes, and the development of to-be result-oriented solutions.
2. Throughout an approved project, conduct requirements gathering, identify business rules, prepare test plans, monitor, and document test results, and report status, issues, and risks.
3. Investigate errors in systems and processes and work with technical staff to develop, implement and test resolution plans.
4. Apply Lean concepts in accordance with the NYS Lean Initiative, using methods to help achieve data-driven outcomes within diverse teams
5. Assess processes, take measurements, and interpret data
6. Design, run, test and upgrade systems and processes
7. Develop best practices, routines, and innovative solutions to reduce waste and improve the quality of output and results
8. Perform process simulations
9. Manage multiple competing priorities in process design; weighing and helping process owners assess ways to make progress on multiple fronts while prioritizing the most important outcomes.
10. Conceptualize, develop, coordinate, prepare and help implement plans to support HCR’s key initiatives.
11. Create tracking mechanisms, help identify resources required for successful implementation, establish, and implement timetables and control methodologies to ensure robust project management.
12. Support HCR program staff by collecting information, preparing materials, helping coordinate resources, and sharing information freely and proactively

Requirements

1. Bachelor’s degree: MBA or relevant technical degree preferred.
2. Minimum of 7 years of successful experience as a business analyst and proven history managing and delivering large-scale, complex, multi-year project.
3. A strong background in technology, analysis and critically evaluating information gathered from multiple sources; experience decomposing high-level information into details, distinguishing user requests from the underlying true needs, and developing solution ideas from requirements
4. Proven experience successfully working in a team setting and ability to reconcile conflict.
5. Experience in related professional business / project analyst capacity.
6. Proven experience writing business requirements documentation (BRDs) and functional requirements documentation (FRDs), including creating workflow/process flow diagrams (Candidate will be expected to produce examples of written materials from previous experience);
7. Experience managing/working on projects through all phases of the Software Development Life Cycle (SDLC);
8. Extensive organizational skills to manage agency expectations and project artifacts.
9. Excellent listening skills and the ability to elicit pertinent information from key staff.
10. Excellent oral and written communication skills.
11. Proven work experience in process re-engineering.
12. Excellent technical skills.
13. Knowledge of process related standards.
14. Analytical thinker with interpersonal skills.
15. Experience in finance/housing (e.g. mortgages, mortgage insurance)
16. Experience in public sector a plus.
17. Experience with Microsoft Office, Project, Excel and Visio.
18. Experience with SQL is a plus