Business Process Analyst

Responsibilities:

• Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate
• Analyze and evaluate both current and proposed business processes, perform gap analysis, and translate systems needs into detailed business Requirements / Specification Documents
• Regularly host calls, serve as an active participant in other’s meetings and be an advocate for creating, reviewing, approving and implementing member facing operational letters
• Manage the review and approval workflow for transactional member facing communications, including Business SME, legal, compliance and regulatory approvals
• Assess, interpret, and analyze customer needs and requirements
• Demonstrate and apply understanding of regulations and health care industry trends
• Collaborate with business owners, process owners and technical stakeholders to identify specific requirements and lend support to the solution
• Document current and future state process flows and have a strong comfort level leading and influencing others to align with “to be” process maps
• Diagnose process improvement opportunities and lead teams to desired resolution
• Review proofs during UAT to ensure the output meets the established requirements and quality standards
• Communicate ongoing status updates to all stakeholders to ensure continued understanding of and alignment with project status/updates
• Support ongoing operations/maintenance/enhancement of existing solutions in partnership with business owners and within team
• Identify, escalate and help resolve issues communicated by stakeholders
• Cultivate relationships with applicable internal business partners to drive support, adopting and collaboration on transactional letters projects
• Drive understanding of overall business impact amongst functional areas and applicable stakeholders

Required Qualifications:

• 3+ years of experience as a Business Analyst, Marketing Specialist, or similar role, facilitating and documenting requirements (such as process flows; use cases; and/or business requirement documents, member materials, communications, and letters) gathered from both business and IT counterparts
• Intermediate or greater level of proficiency with PC based software programs and automated database management systems (Advanced Word and basic Excel needed) with analysis of data files
• Team Lead or Project Lead experience