Business Solutions Analyst

Job Description:

Responsibilities: 

•            Collaborate within multiple stakeholders and cross-departmental teams to ensure proper implementation approach is in place.

•            Analyze business requirements, explore and evaluate various options, configure the application to meet requirements and coordinate testing with QA and User acceptance testers.

•            Research and recommend solutions which meet the business needs for new projects.

•            Translate business architecture through the elicitation and definition of functional requirements and develop documentation and data flows.

•            Provide level 3 end user support as called upon by the Production Support Team.

•            Assist with test data preparation and testing.

•            Ensure documentation is up to date on sharepoints and wiki pages.

•            Help with Jira Hygiene.

•            Maintain a working knowledge of call center software like Genesys PureCloud, Amazon connect.

•            Bring up process and experience improvement ideas and be the idea lead/sponsor and rally the technical teams to rapidly prototype and prove a concept.

Requirements:

•            Requires bachelor’s degree.

•            5+ years of overall experience.

•            2+ years supporting customer care related functions.

•            Ability to communicate effectively and experience in documenting requirements and specifications is essential.

•            Bring a continuous learning, improving and collaborative mindset

•            Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.

•            Ability to build and manage cross functional relationships.