Business Support Engineer – Full Stack

RESPONSIBILITIES

• Provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.
• Troubleshooting partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues
• Manage technical relationship with partners, providing technical support and handling service outages
• Communicates partner needs to the product team, to improve people’s experiences with our products
• Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level
• Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross-­functional and global context
• Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends)

MINIMUM QUALIFICATIONS

• 5+ years of experience as a Support Engineer, Service Engineer or similar.
• Engineering degree, or a related technical discipline, or equivalent work experience.
• Proven experience in API development on cloud-based infrastructures.
• Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
• Demonstrated problem-solving approach and analytical skills
• Experience in communicating with technical and business audiences and writing technical documentation