Business System Analyst

Job Summary
Partners with relevant functional teams to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with relevant business groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion.

Responsibilities

Business Requirements Analysis

    Partners with business stakeholders to analyze, define and document business requirements for defined-scope enhancements, typically pertaining to a specific functional areas

Process Modeling and Design

    Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional areas, using industry standard modeling techniques

Stakeholder Management

    Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
    Guides business and project delivery stakeholders through IT process and obtains relevant participation

Solution Design

    Responsible for designing and documenting solutions within own track
    Interacts with other track BSAs
    Is an expert in the supported functional track
    Is able to vet data models, technical designs and drive best practices

Documentation

    Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts

Functional Design

    Develops functional designs for specific functional areas for major enhancements or projects
    Owns and evangelizes functional designs across cross functional groups
    Ensures that functional designs meet business needs and are in line with the solution design
    Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

Architecture

    N/A

Testing & Test Design

    Owns specific modules in the application and develops test cases based on requirements and technical design
    Defines test strategy and execution approach to test specific module of an application
    Coordinates with stakeholders and obtains relevant signoffs
    Clarifies defects, triage and coordinate resolution with engineering teams

Project Management

    Manages enhancement and project releases for specific modules
    Ensures delivery meets release goals

System Configurations

    Develops mastery in configurations of specific module/modules of an application
    Brings in best practices by keeping up-to-date with the technology and vendor products
    Documents configurations for future use and training

Day to Day Support (Production Support)

    Supports first level resources
    Triages and troubleshoots issues
    Works with various functions within GTS to ensure RCA is complete and SLAs are met

Training and Change Management

    Works directly with functional SMEs and management team to coordinate SME training requirements and execution
    Communicates status against key support issues

Vendor Management

    Ensures vendor resources have appropriate workspace, system access, and tools
    Manages / leads individual consulting resources as assigned
    Understands vendor roadmaps
    Manages feedback and escalations, negotiation, contract renewals
    Conducts limited-scope vendor negotiations
    Provides status against plans and escalates issues

Vendor & Application Technology Evaluation

    Supports creation of vendor and application technology evaluation plans and presentations
    May conduct research, pilot features and document and prepare recommendations for review
    Conducts limited-scope vendor negotiations

Qualifications

    5+ years experience in IT & 3+ years experience in Legal systems
    Bachelor's in Information Systems, Business or related field

High-Level Scope Of Services

    Provide BSA support Services to Equinix for its different applications.
    Troubleshoot and support users on Legal systems management, cloud.
    Assist in BSA role, implementing projects/enhancements/Supporting existing Legal systems, Delivering on time with all needed artifact documents
    Analyse and categorize the consent data to facilitate the respective team’s action
    Ability to interact with the cross functional teams to coordinate the efforts such as follow up and ensuring that the cross functional dependency is addressed
    Coordinate the weekly sync up’s with the cross functional BSA’s, onshore resources to prioritize the weekly activities and incidents.
    Compile the detailed RCA document facilitating the development team to understand the root cause and provide the fix.
    Track the incidents on weekly basis and prioritize the incidents which are nearing the SLA breach.
    Monthly meeting with the business leads to provide an update of the incidents logged in each

Deliverables

    Detailed operational runbook/Functional design/User stories/Test cases
    Weekly status updates to the stakeholders
    Maintenance of the incident tracker to track the status of the incidents
    RCA tracker

Assumptions & Dependencies

    Designs, Configurations, Deliveries, Documentation, known issues and implementations will be reviewed by Equinix team.

Nice To Have

    Understanding of iManage (Document management system)
    Experience supporting