Business System Analyst-Coveo- Contract-WFH

Immediate to 30 days joiners

Work from home

Job description-

Responsibilities 

Build productive relationships with a global IT team, including BSAs, product owners, developers & architects 
Manage projects partnering with matrixed cross functional and global teams to ensure delivery of applications aligned to the business and IT strategy 
Support the design and architecture of the Enterprise Knowledge Management stack of tools and applications 
Translate business requirements into well-architected custom solutions for leveraging Coveo search platform across a wide array of applications and interfaces 
Understand and apply enterprise search concepts to design and develop solutions that interface with Salesforce, Marketo, Kapost, Service Now, CRM and ERP applications, custom portals/applications, and data orchestration platforms 
Lead technical design sessions; architect and document technical solutions that are aligned with business objectives 
Apply knowledge of different methodologies for integration and building search UI (APIs, JS Search Framework, Headless, Atomic, Quantic, etc.) considering capabilities, limitations, and trade-offs to design and develop architectural framework 
Drive a cross-functional and integrated approach to enterprise knowledge management within Equinix 
Provide expert-level technical assistance to developers on Coveo platform and suggest best practices and opportunities for improvement through automation or simplification 
Perform hands-on Coveo and Salesforce system setup, configuration, administration, troubleshooting and minor coding 
Design and develop complex reports and analytics dashboards as needed 
Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed 
Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions 
Ensure compliance with secure development standards and negotiate security trade-offs; and provide technical mentoring on coding techniques, methods, and standards 
Manage stakeholder expectations and communications within and beyond functional track 
Participate in Agile Development Process and all SDLC layers 
Collaborate with global IT and business teams in US (pacific and eastern time) and Singapore time zones 

Required Qualifications: 
• 5+ years of IT experience in all phases of the software development process including requirements gathering, design, implementation, release, and maintenance 
• Bachelor's in Information Systems, Computer Science, Business or related field 
• Experience with leading and driving solution analysis and implementation for enterprise search and discovery projects 
• Exhibits keen interest, techno-functional acumen and experience in working with evolving business models in large scale and complex transformational programs 
• Proven experience working in Agile software development lifecycle 
• Expertise in Coveo search platform and enterprise search concepts 
• Should be strong in indexing various data sources into Coveo using Coveo connectors/custom connectors 
• Strong experience with Coveo best practices and Search-based solution implementation 
• Should have strong knowledge in query pipeline creation and features configuration such as predictive suggestion, wildcard search, facets configuration, partial search, thesaurus configuration, stop words removal, etc. 
• Should have a good understanding of Coveo OOTB analytics reports and dashboards and custom dimension creation 
• Platform expertise in leveraging Salesforce Service Cloud to solve business problems strongly preferred