Business System Analyst Order Management

Job Summary:
Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities

Business Requirements Analysis

· Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas

· Drives best practices during requirements gathering and modeling

· Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context

· Understands business environment and helps to connect/align relevant business stakeholders

Process Modeling and Design

· Partners with business stakeholders to analyze, define and document business processes within and across functional areas

· Drives best practices during requirements gathering and modeling

· Understands business environment and helps to connect/align relevant business stakeholders

Stakeholder Management

· Manages stakeholder expectations and communications within and beyond functional track

· Knows business environment well enough to identify and proactively include the correct stakeholders

· Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects

Solution Design

· Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate

· Advises on solutions prepared by peers or supporting team, and champions good design practices

Documentation

· Documents and reviews broader team documentation

· Supports team in identifying and defining relevant documentation templates pertaining to solution delivery

· Is a champion for knowledge transfer to enable/empower other team members

Functional Design

· Develops functional designs for applications, integrations and conversions

· Ability to work on multiple functional areas and integrations with third party products

· Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

· Reviews functional designs and obtains sign-offs with the cross functional business and IT teams

· Provides inputs into business processes based on design capabilities

· Champions sustainable, forward-looking functional designs

Architecture

· N/A

Testing & Test Design

· Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs

· Coordinates defects clarification, triage and coordinate resolution with engineering teams

Project Management

· Manages multiple application releases and projects

· Manages stakeholder expectations

· Designs release scope and schedule in line with business goal, prioritization and IT capacity

System Configurations

· Configures applications in line with business goals

· Designs forward looking configurations by recognizing future needs aligned with the business roadmap

· Develops configuration standards

Day to Day Support (Production Support)

· Supports and trains junior resources and oversees quality in triage and troubleshooting practices

· Leads troubleshooting efforts on critical issues with cross functional teams through resolution

· Identifies improvements to address repeat issues

Training and Change Management

· Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities

· Defines, communicates, and implements support and engagement plans

· Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve

Vendor Management

· Manages/leads individual consulting resources as assigned

· Participates in vendor advisory boards and user groups

Vendor & Application Technology Evaluation

· Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions

· Prepares management communications and gets stakeholder input for recommendations

Qualifications

    7+ years experience in a similar role.
    3-5 Years experience in two or more of the following:
    Mandatory experience on ServiceNow CSM (Customer Service Management)
    Oracle CPQ
    Siebel Order Management
    Workday Order Management
    Oracle Order Management
    Oracle EBS
    Oracle Fusion
    3-5 years experience in Agile software development environment
    3-5 years experience in designing and solutioning SaaS based Q2C solutions
    Bachelor's in Information Systems, Business or related field