Business Systems Analyst

Job Description:

• Collaborate with business partners to understand software needs and define requirements; translate requirements into technical solutions; provide recommendations and contingency plans.
• Document business requirements and capabilities into Business and Technical Design Documents, use cases and stories.
• Lead planning workshops/ design sessions to envision and assess business needs, features and desired capabilities.
• Capture, document and design business, application and data workflows.
• Collaborate with Quality Assurance (QA), developers/ engineers and architects to align solutions, identify dependencies, and ensure functional results.
• Conduct feasibility and impact analysis; identify cross-project, application or business unit dependencies; provide solutions to mitigate risk; develop contingency plans for potential impacts.
• Stay current on the latest industry technologies, trends and strategies.
• Assist employees, vendors or other customers by answering questions related to IT Business Systems Analysis processes, procedures and services.
• Other duties as assigned.

Requirements:

• This position requires a minimum of five years of business analysis experience
• Experience with Salesforce CRM and LWC preferred.
• Experience working in an Agile environment & knowledge of Scrum methodologies
• Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts and test cases is also necessary.
• Advanced level computer experience, including skills in Microsoft Word, Excel, PowerPoint, Project and Visio, is necessary.
• This position requires excellent communication, organizational, customer service and problem-solving skills.
• Ability to work independently and in a team is vital.
• Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
• Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
• Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
• In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.

Educational Requirements:

• Bachelor’s degree or equivalent experience.