Business Systems Analyst IV

Job Responsibilities:

• Monitor, triage and deliver support requests, including:
• Create & Update basic ad-hoc Workday report requests; partner with Workday admin team on complex report requests
• Create & Update locations in Workday
• Review & analyze Workday & SpringCM access requests according to existing processes 
• Support requirements gathering, Systems & UAT testing, and stakeholder communication on enhancement requests

Skills:

• Workday reporting experience required
• Basic knowledge of Workday security & access administration 
• Requirements gathering & refinement 
• UAT test script creation & UAT management 
• Timely and clear updates on request tickets 
• Strong ability to partner with business stakeholders and engineering teams to deliver enhancements & support 
• Strong ability to work independently and manage one’s time.

Top Skills:

• Workday report creation & update
• Clear communication & ability to clear dfine report requirements
• Simultaneously manage a number of requests in our ticket management system.

Preferred Qualifications:

• Workday reporting expertise & service management/ help desk experience handling with requests, following request processes.
• Workday security familiarity is a very nice to have but not required.

Education/Experience:

• Bachelor's degree in a technical field (or equivalent experience) preferred.