Business Systems Analyst - Quoting

Job Summary
Partners with relevant functional teams to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with relevant business groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion.

Responsibilities

Business Requirements Analysis

    Partners with business stakeholders to analyze, define and document business requirements for defined-scope enhancements, typically pertaining to a specific functional areas

Process Modeling and Design

    Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional areas, using industry standard modeling techniques

Stakeholder Management

    Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
    Guides business and project delivery stakeholders through IT process and obtains relevant participation

Solution Design

    Responsible for designing and documenting solutions within own track
    Interacts with other track BSAs
    Is an expert in the supported functional track
    Is able to vet data models, technical designs and drive best practices

Documentation

    Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts

Functional Design

    Develops functional designs for specific functional areas for major enhancements or projects
    Owns and evangelizes functional designs across cross functional groups
    Ensures that functional designs meet business needs and are in line with the solution design
    Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

Architecture

    N/A

Testing & Test Design

    Owns specific modules in the application and develops test cases based on requirements and technical design
    Defines test strategy and execution approach to test specific module of an application
    Coordinates with stakeholders and obtains relevant signoffs
    Clarifies defects, triage and coordinate resolution with engineering teams

Project Management

    Manages enhancement and project releases for specific modules
    Ensures delivery meets release goals

System Configurations

    Develops mastery in configurations of specific module/modules of an application
    Brings in best practices by keeping up-to-date with the technology and vendor products
    Documents configurations for future use and training

Day to Day Support (Production Support)

    Supports first level resources
    Triages and troubleshoots issues
    Works with various functions within GTS to ensure RCA is complete and SLAs are met

Training and Change Management

    Works directly with functional SMEs and management team to coordinate SME training requirements and execution
    Communicates status against key support issues

Vendor Management

    Ensures vendor resources have appropriate workspace, system access, and tools
    Manages / leads individual consulting resources as assigned
    Understands vendor roadmaps
    Manages feedback and escalations, negotiation, contract renewals
    Conducts limited-scope vendor negotiations
    Provides status against plans and escalates issues

Vendor & Application Technology Evaluation

    Supports creation of vendor and application technology evaluation plans and presentations
    May conduct research, pilot features and document and prepare recommendations for review
    Conducts limited-scope vendor negotiations

Qualifications

    Bachelor's in Information Systems, Business or related field
    5+ years of Business Systems Analyst experience
    3+ years of hands on experience in large and complex Oracle CPQ engagements
    Experience in both architecture and implementation of projects within Oracle CPQ Cloud
    Thorough knowledge in Quote to Cash process
    Thorough knowledge in end to end quoting process including new installs, MACDs, renewals, termination etc.
    Working knowledge in complex product hierarchy and pricing models
    Experience in integrating Oracle CPQ Cloud and/or Oracle CPQ with Salesforce, billing systems, Order Management/fulfillment systems and other third party applications
    Able to work in a fast-paced environment with a diverse group of people in different time zones
    Excellent Communication and documentation skills
    Oracle CPQ certified (preferred)