Cache Technical Support Lead

Job Description:

• 3 to 5 years’ experience in technical support and troubleshooting of multiple enterprise-wide systems
• 3 to 5 years Intersystem Ensemble development experience
• Preferred 7+ years InterSystems MCache, Object Script, CSP, SQL development experience
• Preferred - 7+ years healthcare development experience, Laboratory, Billing or Financial Experience with ticketing systems such as HP Service Manager preferred

Other:

• Application experience with MS Windows, MS Office, MS Excel, MS Outlook
• Excellent proficiency in problem solving and troubleshooting production issues
• Excellent program debugging and proficiency in troubleshooting production issues
• Excellent interpersonal and communication skills, written and verbal
• Excellent organizational, time management, customer service, prioritization and multi-tasking skills
• Excellent knowledge of and proficiency in the Agile methodology
• Preferred Knowledge of Laboratory Orders to Cash process flow
• Possible weekend holiday support on-call as required for green zone installations
• Shift Hours Slight change in shift hours may be required to provide adequate overlap of support coverage across multiple time zones
• Competencies: Learning on the Fly; Decision Quality; Priority Setting; Customer Focus; Problem Solving; Informing; Technical Learning; Functional/Technical Skills